General Terms of Delivery and Sale

The rules that apply to printed circuit board orders from professional customers (B2B).

Last updated: 29 October 2026

1. Firm order and technical documentation

These terms and conditions apply to contracts concluded by ELECTRA with professional customers (B2B). A customer who sends a quote request or an order and ticks the acceptance box accepts them and thereby adheres to them automatically (see the Terms of Use, point 9).

ELECTRA SRL (hereinafter ELECTRA) produces and delivers printed circuit boards on the following terms:

Orders for printed circuit boards must be firm and must contain:

the name of the files/the reference of the product/circuit;
the technical documentation for the ordered products/circuits, containing all the information needed to carry out the order, such as: Gerber files, drill files, traces, routing, solder mask, in Extended Gerber RS-274X format;
the unit price offered and agreed;
the quantity and delivery date accepted through the offer.

ELECTRA does not check whether the files, sketches and/or any documents supplied infringe copyright, registered trademarks or registered patents. The CUSTOMER guarantees to hold ELECTRA harmless from any third-party claims concerning copyright, and ELECTRA guarantees that it will not use the documentation supplied in its own interest or in the interest of third parties.

2. Written acceptance of the order

Written acceptance of the order will be sent within 48 hours at most of its receipt. Delivery times run from the date the written acceptance of the order is sent. All orders for which ELECTRA has not sent written agreement are considered not accepted by it for manufacture.

3. Cancelling and changing the order

All orders for which ELECTRA has sent written agreement can no longer be cancelled or changed except with ELECTRA’s written agreement.

4. Delivery times

Delivery times are those stated in the orders accepted in writing by ELECTRA. These times cannot be changed while an accepted order is in progress, except with ELECTRA’s written agreement.

The CUSTOMER must provide ELECTRA with the complete technical documentation needed to make the ordered products at the latest together with the firm order. Otherwise the requested delivery time may be postponed accordingly.

5. Delivery

Products are delivered at ELECTRA’s premises; the delivery condition is Ex Works. On request, ELECTRA can arrange, at extra cost, delivery of the goods to the CUSTOMER’s premises or to another address indicated.

6. Prices

The prices of the delivered products are those specified in the orders accepted by ELECTRA and are expressed in EURO. These prices cannot be changed while an accepted order is in progress, except with ELECTRA’s written agreement.

7. Invoicing

The offer is always in euro. ELECTRA invoices the products in euro for deliveries outside Romania and in lei for deliveries in Romania, converting the euro price at the National Bank of Romania (BNR) exchange rate of the day preceding the invoice. Invoices are sent together with the goods and are deemed accepted by the CUSTOMER when the goods are received, by signing for the transport document, even if the invoices are not signed and/or stamped as received.

8. Payment

Goods are paid for on the basis of invoices issued by ELECTRA in advance, in cash or by payment order, or at the term agreed by mutual consent, by payment order/promissory note/cheque, etc.

9. Acceptance of invoices

Invoices sent to the CUSTOMER that are not refused for payment by an express written notice sent within 20 calendar days of the invoice date are presumed accepted by the CUSTOMER, even if the CUSTOMER has not signed and/or stamped them as received.

10. Documents accompanying the products

ELECTRA undertakes to supply the CUSTOMER, together with the products, the invoice, the dispatch note, and documents on quality, conformity, etc.

11. Complaints

Within 5 days of receiving the goods, the CUSTOMER has the right to claim discrepancies from what was previously negotiated and ordered concerning prices and/or quantities. Within 30 days of receiving the goods, the CUSTOMER has the right to report quality non-conformities. ELECTRA will accept complaints only if they are real, if the products do not meet the technical requirements of the firm order, and if they are accompanied by photographs, measurements, tests specific to printed circuit boards, etc. Within 3 days of the report, ELECTRA will analyse the complaint and send the CUSTOMER an answer. Products proven non-conforming through ELECTRA’s fault will be sent by the CUSTOMER to ELECTRA only at ELECTRA’s express request, within 15 calendar days of the date of the complaint, through a carrier agreed by ELECTRA. ELECTRA undertakes to remedy or replace the non-conforming circuits within 30 days at most of receiving the non-conforming products or of accepting the complaint.

12. Failure to report irregularities

Failure to report irregularities concerning price, quality or quantity within the periods set under point 11 releases ELECTRA from liability.

13. Warranty

The warranty period of the printed circuit boards is 12 months from the date of their production. The warranty is valid only if the storage conditions for the printed circuit boards are observed according to the instructions on the website www.pcb-electra.ro (see Claims, returns and warranty, point 4).

14. Work during the warranty period

The right to work on the printed circuit boards during the warranty period is reserved to ELECTRA alone.

15. Ownership of the products and risk

Ownership of the products belongs to ELECTRA until the CUSTOMER has paid the full price of the products, including any penalties, at which date ownership passes to the CUSTOMER; the risk of loss of the goods is borne by the CUSTOMER from the moment they are handed to the carrier, the goods being delivered Ex Works. If the CUSTOMER fails to meet its payment obligations, ELECTRA is entitled to default damages without having to prove any loss, under art. 1.535 of the Civil Code.

16. Late-payment penalties

If the CUSTOMER fails to meet the agreed payment date, it undertakes to pay ELECTRA late-payment penalties, as default damages, of 0.05% per day of delay on the amount due and unpaid on time. When the due date arrives, default damages start running by operation of law and the debtor is in default by operation of law, without any notice being required.

17. Confidentiality

Each party undertakes to treat all information and technical documentation it learns during the collaboration as confidential and not to disclose it to any third party. This prohibition remains valid for 3 years after the collaboration ends.

18. Personal data

Each party undertakes to comply strictly with the legal provisions on personal data processing, in particular Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Details: Privacy Policy.

19. Force majeure

Force majeure releases the invoking party from liability in the case of: war, natural disasters, strikes and any other event beyond the control of the party invoking it, provided that complete information about the event is communicated within 5 days at most.

20. Legal basis

The legal basis of these terms and conditions is the provisions of the Romanian Civil Code, Title II (art. 1.166 et seq.), Title IX (art. 1.650 et seq.).

21. Dispute resolution

Disputes will be settled amicably. If the parties do not reach an amicable agreement, disputes will be settled by the courts with material and territorial jurisdiction in Romania, on the basis of these terms and conditions and the applicable legal provisions.

22. Acceptance of the conditions

By placing the firm order, followed by ELECTRA’s confirmation of it, the CUSTOMER has understood, tacitly accepts and gives implicit agreement to all provisions of these general terms and conditions of sale and delivery.